Goods Return Policy
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Return Policy
Our goal is to ensure a fair and transparent product return process. Below are the detailed return policies, including for electrical, electronics, and electrotechnical products, which are non-returnable.
1. Return Conditions
Products can be returned within 14 calendar days from the date of receipt.
Returned products must be undamaged, in the original packaging, complete, with all accessories and documentation.
Used, installed, or damaged products cannot be returned.
If the return reason is customer discretion (wrong product, incorrect dimensions, etc.), the shipping costs are borne by the buyer.
If the return is due to a manufacturing defect or discrepancy, the seller covers the shipping costs.
Returned products must be sent via registered or courier service to ensure safe return.
Returns are processed at the following address: ? [https://www.elsprendimai.eu/titulinis/kontaktai/elektrotechnikos-sprendimai-adresas]
? info@elsprendimai.eu
? +370 658 010 332. Return Process
Fill out the return form – contact our customer service team via email or phone, providing:
Order number
Product name and code
Return reason
Receive confirmation – once we receive your request, we will check if the product is eligible for return and provide further instructions.
Send the product – ensure proper packaging to prevent damage during transportation.
Product inspection – once the product is received, our specialists will inspect its condition and compliance with the return policy.
Refund – if the product meets the conditions, the refund will be processed within 14 working days via the same payment method used for purchase.
3. Non-Returnable ProductsSome electrical, electronics, and electrotechnical products cannot be returned due to safety, quality assurance, or specific use reasons:
Electrical installation materials – wires, cables, connectors if opened, used, or cut to order.
Modular electrical components – circuit breakers, differential relays, contactors, and other devices connected to the network.
LED and other lighting systems – if the packaging was damaged or the product was installed.
Transformers, power supplies, and inverters – if connected to the network and used.
Smart home control systems and automation components – if activated or connected to an account.
Electronic components and control modules – due to sensitivity to static electricity and potential damage.
Batteries and accumulators – if unpacked or used.
Custom-ordered components – parts made to customer specifications.
Software and licenses – if the license codes have been activated or the packaging opened.
4. Warranty CasesIf the product is of poor quality or has a manufacturing defect, warranty service applies according to the laws of the Republic of Lithuania.
To claim a warranty, you must provide purchase documents (invoice or receipt).
For warranty claims and possible solutions, contact us by email or phone.
More information: [https://www.elsprendimai.eu/titulinis/kontaktai/elektrotechnikos-sprendimai-adresas]
UAB “Elektrotechnikos sprendimai”
Company code: 305053561
Email: info@elsprendimai.eu
Phone: +370 658 01033
Address: J. Basanavičiaus g. 23, Šiauliai, LT-76233 Šiaulių m. sav., LITHUANIA